PISMO BEACH, California, United StatesSeller IP Address:
- United States
Shipping services available:
Payment methods accepted:
|Shipping / Handling Cost
||Cost For Each Additional Item
|$0.00 - Free Shipping
||Standard Shipping (1 to 5 business days)
Item must be returned within: 30 days - Buyer pays return shipping costs.
Refund will be given as: Money backReturn policy details:
NEW MERCHANDISE: Most new items may be returned in their original, brand-new condition within 30 days of delivery. Returns must include all original packaging, accessories, manuals, and warranties. Other Instructions:
USED MERCHANDISE: If you are not satisfied with the used item you received, please contact us immediately. Most used items may be returned within 5 days of the date of delivery. We evaluate all used item returns on a case by case basis.
RETURN AUTHORIZATION: A Return Authorization Number (RA) is required for all returns. Please email us your return request -- contact us immediately if you received any Damaged or Defective merchandise (see below for more details on damaged/defective items).
REFUNDS: Order refunds are made for product value only and exclude all shipping and handling costs. Items that included free shipping will have actual outbound shipping and handling costs deducted from the refund. Unless the return is a result of our error or a defective item, the Buyer assumes responsibility for all return shipping costs.
NOTE: All (new or used) item returns are subject to a minimum 10% restocking fee (does not apply to defective merchandise). Any unauthorized returns or packages returned as undelivered are subject to all shipping and handling costs and a minimum 20% restocking fee or a refusal of the return.
EXCEPTIONS: Labor charges (instrument setups, special installations, etc.) are not refundable. String instruments priced at $500 and over must be returned within ten (10) days of delivery. Products from the following categories may only be returned if the package is unopened (in its factory sealed package), or the item arrives defective or damaged in transit:
• Instrument Accessories (Capos, Tuners, Effects Pedals, Reeds, Picks, etc.).
• Recording Media (Cassettes, Open Reel tape, etc.).
• Printed or Recorded Material, Software, or bundled software items.
• Instrument Strings and String Sets
• Instrument Components (electronic parts or accessories, fuses, etc.).
• Cymbals, Drum Heads, and Drumsticks
• Care/Cleaning Products, Bow Rosin, etc.
DAMAGED or DEFECTIVE MERCHANDISE:
Please check merchandise upon receiving it to be sure it is in proper working order. Inspect your package for signs of shipping damage. If a package arrived damaged or tampered with, the carrier must be notified immediately. Keep all packaging and merchandise the way you received them. If you received a defective product, the manufacturer will repair or replace the item for you. Please contact us right away – claims for damage or defects must be made within three (3) days of delivery. We will request photos of the damaged or defective product, including the box. A Return Authorization Number (RA) or a Return Service Label (RS) will be issued, if needed, or a request for a damage claim pickup will be made. If it is determined that the product qualifies as damaged or defective, a replacement will be shipped at no charge after the original item has been returned. If a replacement is not available, we will refund the cost of the product, including shipping cost. For products returned on a RS Label which are found not to be defective, the cost of the return shipping will be deducted from the final refund.
Customers are responsible for providing complete and accurate address and telephone information. PayPal requires that we ship only to the customer's confirmed payment (billing) address. If your “ship to” address is different from your “bill to” address and it is verified by PayPal, then we can ship to that address. All items purchased from Daly Music are made pursuant to a shipment contract. The risk of loss and title for such items passes to the Buyer upon delivery to the carrier.
We do our best to process orders FAST! Most orders are shipped the same or next business day. Transit time with carriers (FedEx, UPS, or USPS) is typically 1 to 5 business days but is NOT guaranteed. We are not responsible for any delivery delays or exceptions by carriers.
We strive to have posted items in stock. In the event an item is oversold, we will be glad to work with you to find an alternative item, or you may cancel the order -- whichever you prefer.
REFUSAL OF DELIVERY:
If a customer refuses a delivery, misses a delivery appointment(s), or provides non-deliverable address information, it is considered a Refusal of Delivery. If an item is refused for any reason (other than showing obvious signs of damage), the customer is responsible for all shipping, handling, and other costs involved in the delivery and return process. Restocking fees will apply for a refused delivery or as a result of any delivery exceptions.