We accept , PayPal ,Visa, MasterCard, Discover,
Contact us to pay by Credit Card
*FREE (Return to you) GROUND SHIPPING* For all products Domestic USA only
We use UPS for all Domestic Confirmed Payment non P.O. Box Shipping addresses, and USPS for confirmed payment P.O. Box Shipping addresses, Orders are not processed or shipped on Saturday or Sunday or Holidays.
We cannot guarantee when an order will arrive. Due to outside sources, consider any shipping or transit time offered to you by ate1234 or other parties only as an estimate. Check your Ebay account for Tracking Information Updates. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
To request Expedited Shipping , Please contact us Via Ebay Messaging , Include your Zip Code and the Type of Expedited Service your requesting, We will answer you quickly.
WE DO NOT SHIP TO FREIGHT FORWARDING COMPANIES.
IF YOU PURCHASE THROUGH A FREIGHT FORWARDING COMPANY YOUR ORDER WILL BE CANCELLED AND YOUR PAYMENT WILL BE REFUNDED.
|Return policy |
|After receiving the item, contact seller within ||Refund will be given as ||Return shipping |
|30 days ||Money back ||Buyer pays return shipping |
| || || |
PLEASE READ THESE FREQUENTLY ASKED QUESTIONS
Before you make Your Purchase Please Read the Listing, We have two types of Listings,
"REBUILD KIT INSTALLATION" , & OR IN STOCK PURCHASE ,WE SPECIFY IN THE LISTING WHAT YOUR PURCHASING
"FOR REBUILD KIT INSTALLATION" , You ship your part to us, we rebuild & Return to you Free Ground shipping within the Continental USA ONLY ,Alaska,Hawaii & Puerto Rico WE DO NOT OFFER FREE RETURN SHIPPING, THIS COST IS ADDITIONAL TO YOUR PURCHASE PRICE. ,Please Contact us if you are From areas Outside the Continental USA prior to Purchasing our Product or Installation Kits .
Sales tax is applicable for orders to be delivered to addresses within the same state we are located and are due at Checkout. For orders shipped to other states, you are solely liable for all sales & use taxes .
REQUEST FOR VEHICHLE IDENTIFICATION NUMBER ( VIN)
When ordering a part from our inventory , Please submit your Vehicle identification number with your buy it now order . This will assist us in guaranteeing you receive the correct part.
Do You Offer Technical Information?
Yes , We offer Technical Help for all Parts Listed at our Store , Please complete your Ebay Purchase then message us via Ebay Messaging .
EXCHANGE SERVICE POLICY
Our Exchange Service specifies Core returns are due within 15 days for domestic purchases and 21 days for International purchases this is from the date the exchange unit is received by you.. Your Warranty will not be valid after this time period time.
Late return of an exchange service core part will result in a loss of continuance of the initial warranty period.
If a Warranty is applied for, and the part was not returned , there will be a fee equal to the original cost of the part at the time of the original sale.
If the Part was returned within the stated time and is not in rebuild-able condition or is not "LKQ" Like, Kind & Quality as originally sold , then a fee equal to the original sale cost will be due in order to activate and continue the warranty .
When a "Fee" is collected ,the warranty period will start from the original invoiced date to the original purchaser only. Warranties are Not transferable.
we will not be liable for parts lost or damaged during return shipment
It is the responsibility of the customer to provide proof of shipment and delivery for any exchange /cores due.
All units containing fluids should be completely drained and capped to prevent leaking during shipment and must comply with hazardous material shipping regulations.
Do You Offer Removal Information ?
We offer Removal Instructions, Upon Purchase of our Listed Ebay Part or Service, Please message Us via Ebay Messaging for this request .
Can You Rebuild my Part?
Yes , There are many advantages with having your Original part rebuilt , One is plug and Play Installation , in 99% of the rebuilds we provide to the Customers original part, install is Plug & play, In the 1% that are not ,this is usually a Coding Issue or existing Fault codes that need to be scanned then cleared with the proper Authorized Manufacturers Scan Tool .To ship your part to us Click on the Repair Form in the Header Banner at our Ebay Store Then complete the needed information , print this form and include it with your well packaged part
How Long Does my Part take to Rebuild & what is the Status of my Part?
We make every attempt to expedite your rebuild , There are times when certain components must be ordered to finalize the permanent rebuild solution. Normal turnaround time 3 business days
How do I resolve Issues?
Please contact us via Ebay Messaging , We will reply within normal business hours Monday thru Friday 9am to 5:30pm e.s.t , any other form of Contacting us , we cannot guarantee that you will receive a reply, We have a dedicated Ebay Staff in Place , specifically Via Ebay Messaging. This is the Best and Quickest way to receive your answer.
How do I return a part?
Please contact us via Ebay Messaging ,with the Part Type, Part #, Your name and Contact info ,
How do I contact you?
Please visit our Contact us Tab
Do you have a mail order catalog?
Please signup for our Newsletter , You will periodically receive Information about all our Parts or Rebuild Services that Interest you.
Do you ship to PO Boxes?
We only Ship to Confirmed Payment addresses
Do you ship internationally?
We currently do not ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not liable for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You will be liable for all return shipping charges back to the United States should you choose to return your order. We are not liable for Custom or Custom Brokerage Fees, we will not devalue a product price or under value a product on an Invoice in order for you to pay less Custom Fees.
When can I track my package?
Login to your Ebay Account to check For Tracking Information within 24 hours of your Purchase ,During our normal business hours.
Can I Cancel or change my order after I place it?
If your order is in transit , Charges will be Incurred for shipping costs. For all Order Cancellations Please contact us via Ebay Messaging.
I didn't get my part on time; do I get a shipping refund?
Shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason.
We are not liable for shipping Company Delays or Adverse Weather Conditions, incorrect routing by the freight carrier, and incorrect deliveries or Incorrect addresses listed at time of Order.
What happens if I refuse my order?
If you refuse your order for any reason other than damage, a restocking fee & shipping cost will be deducted from your refund .refunds may take up to 30 Business Days to process.
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are liable for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. To obtain a tracking number & find out exactly when delivery is scheduled (Contact us) If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed. We can file a lost or damage claim with that shipper, their decision is based on their information and findings. We have no Decision Making on the Outcome.
Check around your property for packages that may have been placed out of sight. Check with your neighborsâ€™. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are liable for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What if my part fails? What type of warranty does my part have?,
All Products & Services come with a Life Time Warranty to the original Invoiced purchaser.
If your part is found to be defective We will repair & reutnr within a reasonable time frame. If a rebuilt replacement is requested for a part purchased from our Inventory ,All rebuilt replacement items must be re-purchased at the regular price,once the failed part is returned we will refund your repurchase price as long as the returned part has not been tampered with . We can not send out free replacements.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
Will I have to pay a restocking fee?
If your product is returned for any reason other than being Defective a 30% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
How long do refunds take?
Approved Refunds are completed within 30 Business days of receipt of return. All refunds are paid out in the same manner we received it. (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed.
Do you offer exchanges or replacements?
If the part prematurely Failed , You must repurchase this part ,then return the faulty part for a refund,this is only applicable to parts sold from Inventory , , A Refundable Core fee will be due.Core Fees are refundable as long as the part being returned is in Rebuildable Condition and is the same as type as the one received.
What if I returned my part without contacting you first?
Please Contact us Via Ebay Messaging Before returning a part
If you sent your part back to the return address on the box without contacting us first, you will not receive credit unless you can provide a valid traceable return tracking number at the time of contact.
If you do not provide a return tracking number,process your return will take much longer . All parts returned without contacting first will be charged a restocking fee. No exceptions.
If we cannot locate your return or you cannot provide a valid return tracking number, credit will not be issued.
How Do I Return my Part?
We highly recommend that you return your item with a shipping carrier that can provide you with insurance & Tracking Information.
Make sure to properly pack your return and clearly write your Invoice number on the outside of the shipping box.(Invoice # is located on top right of Invoice). All returns are freight prepaid by the customer.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
I installed my part, can I return it?
Your part is shipped wrapped in Heat Shrink Material, If this Material is removed and the part is Installed ,We will only accept the return of part for Exchange or Credit only, No Refund will be Issued
We cannot accept items that have been installed, or disassembled.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
My part is wrong, do you pay for damages?
Please read the Listing Carefully , Prior to purchasing contact us if your not sure if the part will fit.We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of fault. All returns are freight prepaid by the customer.
How much will my refund be?
Approved Refunds will only be issued on the part itself minus discounts or restocking fees & shipping charges .
In the event a product is listed at an incorrect price due to typographical error or error in pricing , We have the right to refuse or cancel any orders placed for products listed at the incorrect price..
All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Automotive Scientific Inc., or other respective owners that have granted Automotive Scientific Inc, the right and license to use such marks.
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Automotive Scientific Inc. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Automotive Scientific Inc. , does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Automotive Scientific Inc., reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Limitation on Liability
Automotive Scientific Inc. or any of its employees, or Associates of Automotive Scientific Inc. will not be held liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Automotive Scientific Inc. has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials or Services supplied.These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you